About

Medfron Assistance Ltd. is an independent international assistance company. Our main line of activity is provision of medical, information support, technical and other associated types of assistance to insurance companies, service assistance companies, tour operators and individuals.

The company was established in 2012. At present, Medfron Assistance operates the widest network of its own contractors and correspondents based in all popular tourist destinations of Greece and Cyprus, the Transcaucasian countries and Europe as well as in the mountain skiing capitals of Europe and Asia. The activities of this network are coordinated by a round-the-clock customer call center.

(Major international companies entrust us with the provision of medical and other kinds of assistance.)

Certificate: No HE 306834, TIC: 12306834 R

Methods of our work

Our successful work is based on creation of a close communication system between employees of our company, the client and the provider. As a result, the services are rendered in a professional and prompt manner, and the customer has to consider documents on an already fully completed case.)

Company phylosophy

We believe that business shall be built on mutual respect, honesty and transparency of intentions. Discussing the terms of cooperation openly, we find solutions which bring benefits to all parties. This is the kind of interaction that we invite our partners and customers to.

Main principles of our company

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Professional
service

Experienced professionals provide high quality services. The main aim is to create a link between speed, quality and results.
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Customized
approach

In addition, we can guarantee full confidentiality and round-the-clock support.
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Openness and fairness

We maintain the highest standards of honesty, openness and ethical behavior in our dealings with each partner.
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High speed
at a minimum cost

Our high speed of operations and affordance prices are explained by the fact that we don't use the services of intermediaries.

Serviced regions

Northern Greece
  • Thessaloniki *
  • Mount Athos
  • Khalkidiki (Kassandra, Sithonia) *
  • Pieria (Katerini, Litochoro) *
  • Greek Islands
  • Crete *
  • Rhodes *
  • Kos
  • Corfu
  • Zakynthos *
  • Santorini
  • Sciathos
  • Thassos *
  • Southern Greece
  • Athens *
  • Perea *
  • Island of Euboea
  • Peloponnesus (Kylini, Misinia)
  • Cyprus
  • Larnaca *
  • Aiya Napa *
  • Limassol *
  • Pathos *
  • The Turkish sector *
  • Armenia
  • Yerevan *


  • Abkhazia
  • Gagra *
  • Pitsunda *
  • Sukhumi *
  • Gudauta *
  • Georgia
  • Tbilisi *
  • Batumi *
  • Kobuleti *
  • Borzhomi *
  • Azerbaijan
  • Baku *
  • Northern Europe
  • Denmark (Copenhagen)
  • Iceland (Reykjavik)
  • Latvia (Riga)
  • Lithuania (Vilnius)
  • Norway (Oslo)
  • Finland (Helsinki)
  • Sweden (Stockholm)
  • Estonia (Tallinn)
  • Eastern Europe
  • Belarus (Minsk)
  • Bulgaria (Sofia)
  • Hungary (Budapest)
  • Moldavia (Kishinev)
  • Poland (Warsaw)
  • Russia (Moscow)
  • Rumania (Bucharest)
  • Slovakia (Bratislava)
  • Ukraine (Kiev)
  • Czech republic (Prague)
  • Southern Europe
  • Albania (Tirana)
  • Andorra (Andorra-la-Vella)
  • Bosnia and Herzegovina (Sarajevo)
  • Vatican (Vatican)
  • Greece (Athens)
  • Spain (Madrid)
  • Italy (Rome)
  • Malta (Valletta)
  • Portugal (Lisbon)
  • San-Marino (San-Marino)
  • Serbia (Belgrade)
  • Skopje (Skopje)
  • Slovenia (Ljubljana)
  • Montenegro (Podgorica)
  • Croatia (Zagreb)
  • Western Europe
  • Austria (Vienna)
  • Belgium (Brussels)
  • UK (London)
  • Germany (Berlin)
  • Ireland (Dublin)
  • Liechtenstein (Vaduz)
  • Luxembourg (Luxembourg)
  • Monaco (Monaco)
  • Netherlands (Amsterdam)
  • France (Paris)
  • Switzerland (Berne)
  • * These regions are services by Russian-speaking doctors with a possibility of a house-call

    Our team and their goal

    Employees of our company are a big friendly team consisting exclusively of professionals. To maintain a high level, we are constantly learning new technologies, improving our knowledge level of technical language, terminology, and certainly psychology and ethics of communication. To provide quality services, we select the best contractors and thus guarantee a 100% quality of our services.

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    Optimization
    of the partner's expenses

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    Provision of quality services

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    Selection of
    best contractors

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    Selection of
    best contractors

    Our advantages

    • Our representative offices are located in popular tourist destinations
    • We enter into direct contracts with leading medical institutions
    • A fixed price of service with no extra costs
    • We are fully responsible for each client
    • We offer a guarantee of a transparent financial reporting and cost optimization
    • We ensure a free ambulance call and transportation of patients in a fully equipped modern vehicle
    • We pay to the providers as soon as the necessary documents are received, i.e., we invest in your business
    • The services of our own correspondents are paid as per the price-list that features the most affordable prices in the specialized services market.
    • We operate on a round-the-clock basis without days-off and holidays
    • We handle all types of insurance events irrespectively of their complexity
    • Our employees and representatives speak your language
    • We provide all types of assistance taking into account the specifics of each region
    • We organize an in-patient medical treatment, predominantly in public health facilities with a price of services much lower as compared to private institutions
    • We have Russian-speaking general practice doctors, who can examine both adults and children on a 24-hour basis in all regions where our services are available
    • To cut communication costs, we provide our partners with a free landline for 2 years
    • We operate a round-the-clock call center equipped in accordance with the international standards

    Our Partners

    Answers on questions

    1Where and how can I claim compensation under insurance?
    Your insurance policy, in addition to the phone number of a round-the-clock medical service, will list contact details of your underwriter. You can discuss all compensation-related matters with your underwriter once you return from the trip. Where contact details are not available, contact us and we will provide you with the necessary info.
    2How many times can I make a claim under my insurance?
    You can make a claim wherever you experience urgent health problems.
    3When traveling abroad, I felt unwell. Where can I request medical assistance?
    Your insurance policy will list the phone number of a round-the-clock medical service. If you dial that number you will get a professionally organized medical assistance.
    4Will I still be covered back at home if an insurance event occurs abroad?
    The insurance policy expires as soon as you enter the territory of you home country. If you don't have a voluntary health insurance policy from the same underwriter, you will not be able to make a claim under this policy back home.
    5If I request medical assistance under insurance, I will be required to pay a deductible franchise. What is it?
    Your insurance policy may provide for a deductible franchise – the amount within which the insured will have to pay his costs himself. Where medical expenses exceed the deductible amount, and the event will be recognized as an insurance event, the underwriter may fully compensate your expenses (where the franchise is unconditional) or compensate them after deducting the franchise amount (for a conditional franchise). Buying a policy with a franchise will allow you to reduce its price. If you can choose between buying a policy with or without a franchise, one with a franchise will cost you cheaper. At the same time, part of the expenses - in the amount stated in the contract of insurance (insurance policy) – will have to be borne by you.

    Medfron Assistance

    We are absolutely positive that a business has to be built on mutual respect, honesty and transparent intentions. We elaborate decisions beneficial for all the parties involved through an open discussion of the terms of cooperation. It is precisely this kind of interaction we are urging among our partners and clients. We also know that our success depends on our ability to listen and respond to people we are serving, ability to respond to changes in current issues and develop ideas.

    Interested in working with us?

    Contact us